Shattering The Toxic Workplace Cycle – Two Wrongs Won’t Cut It

When I reflect on and digest Gallup’s 2023 State of Global Workplace Report, I cannot help but feel compassion for employees, leaders, customers, and communities across the globe. However, my initial emotional response was not compassion; it was fueled by disappointment and disgust.

How can the human race be so brilliant yet so stubborn? Trying to answer that question was not helpful, so I moved to focus on what was within my control, ME.

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Isabelle Lacroix-Vienneau is the founder of ILV Consulting.

With over 20 years of experience in B2C industries like contact centers and the corporate world, She has achieved exceptional results through effective collaboration, from helping to increase employee engagement to winning awards for business excellence and more.